Shipping & Delivery
We ship worldwide. On ruku1952.de, we deliver within Germany and on ruku1952.at, we deliever within Austria. To order in Italy, visit ruku1952.it. For orders to the United States, go to ruku1952.us.
If you're interested in delivery to another country, please contact us via our form.
Once we receive your payment, we prepare your order for shipping. Delivery usually takes about 7 business days.
Once your order has been handed over to the logistics provider, you will receive a dispatch confirmation by email. Our logistics partner will then send you a separate email with the estimated delivery date and time window. Please ensure someone is available to accept the delivery. A second delivery attempt will be charged separately.
Our items are typically shipped in cardboard boxes. Larger orders are packed and delivered on pallets.
Of course! The delivery and billing address do not have to be identical. During checkout, you have the option to enter a delivery address and a separate billing address.
Unfortunately, delivery to post offices, parcel stations or PO boxes is not possible.
The freight carrier delivers to kerbside only. Please unpack the delivery immediately in the presence of the delivery drivers and check the items for damage. Later complaints will not be accepted by the carrier. Make sure to note any damage on the delivery documents.
Please note: If the delivery drivers are unwilling to wait, indicate on the delivery documents that you are accepting the goods with reservations.
Please contact us with your order number and photos of the transport damage at [email protected], and we’ll take care of the rest.